RapidSOS partners with Hexagon to power the future of UK emergency response

The partnership is an extension of the existing RapidSOS and Hexagon collaboration in the United States. It brings together two foremost industry experts and is the first stage in moving public safety agencies towards next-generation (NG999) communications.

By combining Hexagon's innovation in call centre dispatch with the RapidSOS emergency response data platform, the pair are ensuring emergency services around the world have fast, accurate and up-to-date information when responding to accidents, critical incidents and health emergencies.

The technology created by New York-based RapidSOS protects more than 90% of the U.S. population. Worldwide, it securely links emergency intelligence data - including medical status, vehicle crash data, and more - from 350M+ connected devices directly to emergency services and first responders. A recent partnership with MedicAlert UK was announced late last year, providing life-saving details and medical conditions of the charity's ID cards users direct to the UK 999 system.

By joining forces with Hexagon, this life-saving data, accessed through the RapidSOS Platform, can be distributed widely to first responders through the HxGN OnCall® Dispatch suite - which provides police, fire, ambulance and transportation agencies with quality incident management and call-taking capabilities, to deliver better service during emergencies and major events.

For example, when a call is made from a user's registered mobile phone or connected device, call handlers will automatically receive critical details about them to send to those attending emergency call-outs.