Pitkin County 911 To Modernise Dispatch, Emergency Communications With Hexagon

Hexagon’s Safety, Infrastructure & Geospatial division announced Pitkin County Regional Emergency Dispatch Centre selected HxGN Connect to upgrade digital mapping and response for 911 calls in one of Colorado’s premier mountain tourist destinations, making the county safer for residents and visitors.

HxGN Connect will allow Pitkin County to bring modern mapping capabilities to its computer-aided dispatch (CAD) system, as well as incorporating Smart Advisor, Hexagon’s assistive artificial intelligence solution. Pitkin County, home of Aspen and its four major ski areas, hosts 1.5 million tourists per year. The upgrades will improve emergency response capabilities for major events such as the X Games and JAS Aspen music festival.

The cloud-based solution, hosted in Microsoft Azure, will provide the ability to map 911 calls and incidents and conduct long-term resource planning. Smart Advisor will work in the background to help dispatchers and first responders connect related incidents and provide geofencing to concentrate resources on large events. Officials plan to expand the system in the future to take advantage of its cross-organisation collaboration capabilities by potentially linking the county’s CAD system with the fire department’s network of mountaintop smoke detectors and the Department of Public Works’ snowploughs.

“HxGN Connect immediately modernises Pitkin County Regional Emergency Dispatch Centre’s dispatching and emergency communications operations, and provides us the ability to continue to optimise our systems to better serve residents and visitors,” said Brett Loeb, 911 division chief for the Pitkin County Sheriff’s Department. “With where we want to go with technology, Hexagon can take us there.”

“Hexagon is proud to support Pitkin County, one of America’s most scenic mountain destinations,” said Bill Campbell, senior vice president of Global Public Safety for Hexagon’s Safety, Infrastructure & Geospatial division. “Residents and tourists alike can be assured that those looking out for their safety will have the most cutting-edge technology available.”

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