Metropolitan Police to receive FREQUENTIS technology

The Metropolitan Police Service (MPS), responsible for London’s 32 boroughs and 620 square miles, is upgrading its Command and Control system responsible for officer deployment. Leidos was selected as the Prime Contractor with Frequentis chosen to provide its multimedia communications platform LifeX™ and Hexagon to provide its HxGN OnCall® public safety solutions, meeting the long-term ICT strategy of MPS. In addition, the HxGN OnCall portfolio is already proven to work seamlessly with LifeX™. Under the 10-year programme, the Leidos team, including Frequentis, Hexagon SI and Chaucer Consulting, will deliver a flexible system that captures emergency communication from the public and subsequently coordinates deployment of officers to incidents, pre-planned events, and other operations.

As a key contractor to Leidos, Frequentis is providing its LifeX™ solution, a fully web-based call-centre solution including automatic call distribution (ACD), integrated voice response (IVR), recording, management information system and integration with Airwave (TETRA) and in future ESN (Mission Critical Services - MCx). The Frequentis LifeX™ will ensure the control room can manage and respond to all kinds of communication paths, presenting them in a unified and manageable display, increasing the flexibility and ease of use for operators, while reducing emergency response times and simplifying public emergency contact.