Hexagon receives IDC SaaS Customer Satisfaction Award for EAM

Hexagon believes this prestigious recognition validates a commitment to delivering customer satisfaction and exceptional value with its HxGN EAM solution.

The IDC SaaS Customer Satisfaction (CSAT) Awards recognize software-as-a-service (SaaS) vendors in various application markets based on customer satisfaction scores. HxGN EAM placed in the highest scoring group among EAM vendors, reflecting the company’s dedication to excellence in customer service and innovative solutions.

The award was based on the findings of IDC’s comprehensive 2024 SaaS Path Survey, which gathered insights from approximately 2,900 organizations worldwide. Customers evaluated their vendors across more than 30 satisfaction metrics, and Hexagon emerged as a leader in the EAM sector.

“We are honored to receive the IDC SaaS Customer Satisfaction Award for EAM,” said Tom Kurtz, Vice President, Portfolio Strategy & Enablement, EAM Segment Lead, Hexagon’s Asset Lifecycle Intelligence division. “We feel this recognition underscores our commitment to providing customers with innovative and reliable solutions that help them achieve their operational goals. We are grateful to our customers for their trust and feedback, which continue to drive our efforts in delivering exceptional value.”

The survey found businesses are increasingly investing in EAM solutions, with 60% of companies planning to increase their SaaS EAM spending in 2025. Hexagon is well-positioned to meet this growing demand by continuously enhancing its offerings with advanced capabilities such as AI/ML, analytics and additional modules.

IDC’s SaaS Path Survey ensures that customer satisfaction metrics and ratings are collected solely from current customers, providing an accurate reflection of up-to-date customer sentiment. This rigorous evaluation process highlights Hexagon’s strength in maintaining strong customer relationships and delivering value through its EAM solutions.

According to a recent IDC Market Note, “Hexagon’s recent release of its Alix assistant is another step in the progression of generative AI (GenAI) applications in asset-heavy industries.” The report went on to say, “Hexagon’s announcement further confirms the rapid progress that GenAI is making in the ALM market. IDC’s 2024 SaaS Path Survey indicates that 47% of ALM applications customers have GenAI and are using it.”

www.hexagon.com