Cumberland Infirmary partners with Mitie and Navenio to improve patient care and workflow

Navenio, a global provider of the delivery of Real-Time Location Services for hospitals and health systems, announced the results of a partnership with Mitie, the UK’s leading facilities management company, to improve workflow efficiency at Cumberland Infirmary. The collaboration, which began in November 2022, has streamlined task management across the hospital, ensuring faster response times, improved patient care, and better staff allocation.

Like many NHS hospitals, Cumberland Infirmary faces growing pressures from increasing patient numbers and limited resources. By integrating Navenio’s AI-powered Intelligent Workforce Solution into its operations, Mitie has empowered the hospital to address these challenges head-on. Navenio’s technology uses smartphone sensors to provide real-time location tracking, eliminating the need for manual task allocation and improving the efficiency of portering, cleaning, and patient transfers.

Since the partnership began, Cumberland Infirmary has reduced task response times by 58%, a 65% decrease in porter task times, and a 247% increase in daily cleaning tasks. These advancements have significantly improved the hospital's ability to manage patient flow, ultimately leading to better patient outcomes. Better patient flow also addresses backlog issues.

At the core of Navenio’s platform is its AI Smart Tasking feature, which automates task allocation in real-time, ensuring that the right person is in the right place at the right time. This has transformed the way non-clinical services are delivered at Cumberland Infirmary. By reducing administrative burdens, clinical staff can now focus more on patient care, while support services such as portering and cleaning are more responsive and efficient.