Creaform Opens New Repair Center to Cover the EMEA Region

This endeavour sends a strong message of support and autonomy for the Creaform community in the EMEA region: the company can now leverage solid calibration and acceptance results locally, and address repairs on the entire Creaform portfolio.

With this major investment, the company aims to reduce the time of the repair process, namely in terms of overseas shipping. Partners and end customers of the EMEA territory (Europe, Middle East, Africa) will now benefit from a local service, which will reduce the occasional expedition of their products to the Creaform headquarters in Lévis (Québec), Canada. This translates to an optimisation of handling costs and better control over the RMA process (return merchandise authorization). The repair center will also receive, manage and process Creaform systems coming from India instead of receiving them in Canada, as is the case today.

Thanks to the ISO 9001 (July 2022) and ISO 17025 (December 2022) certifications it received, this new center can conduct calibration and acceptance tests locally, on all quality control systems and products throughout the Creaform portfolio. Going forward, all repairs will be done with the same level of service as Creaform HQ. ISO 9001 is the standard that covers the implementation of a quality management system in a given organization while ISO 17025 extends to an organization’s ability to generate reliable results in terms of calibration and testing.